Help & Support

We're here to help. This page lists all the ways to get support when you're stuck.

Contact Us

Channel	When to use	Response time
In-app help	Quick UI questions	Immediate
Email — support@mycitydeal.com	Non-urgent issues	24 hours
WhatsApp — +91 98765 43210	Urgent restaurant issues	1-4 hours
Phone — +91 98765 43210	Critical emergencies	1 hour

Common Questions

How do I delete my account?

Contact support. We'll archive your data per Indian data retention laws and suspend your account. This cannot be undone.

How do I change my restaurant's city?

Contact support. City changes affect local search visibility and may require re-approval.

Can I have multiple restaurants?

Yes. Each restaurant is a separate profile under your account. From your dashboard, you can switch between them.

How do I add a manager?

Currently, you can only have one owner account per restaurant. Manager accounts (additional logins) are coming soon. For now, share your login with trusted staff or contact support for special access.

How do I get featured?

Email sales@mycitydeal.com for the Featured Listing paid add-on. It's affordable and great for new restaurants trying to stand out.

What if I disagree with a commission charge?

Use the "Dispute" button on the Pending Dues page. Our team reviews within 48 hours.

Troubleshooting

Email not arriving

1. Check Spam / Promotions / All Mail folders
2. Wait 1-2 minutes (sometimes delayed)
3. Click "Resend" if applicable
4. If still nothing after 5 min, contact support

Can't log in

1. Verify email + password (case-sensitive)
2. Use "Forgot password" link
3. Clear browser cookies, try again
4. Wait 15 min if account locked (5 failed attempts)

Profile changes not saving

1. Look for red error banner above save button
2. Common: "Restaurant name already taken" → use different name
3. Common: "Invalid city selected" → re-pick from dropdown

Bookings not appearing

1. Refresh the page (click ↻ button next to restaurant name)
2. Check "All bookings" tab, not just Upcoming
3. Confirm restaurant status is Approved

Customer booked but I don't see it

1. Refresh dashboard
2. Ask customer to check email spelling
3. Check "Verification" tab — may need payment confirmation
4. Check "Cancelled" tab — was it cancelled?

Cannot see my restaurant publicly

1. Check approval status — must be Approved
2. Toggle must be ON: Restaurant active + Accept bookings
3. Wait 5-10 min after approval (cache refresh)

Bills aren't summing correctly

1. Make sure you're entering the actual customer bill (not menu total)
2. Check for cancelled/refunded bookings in the same period

Feature Requests

Have an idea? We love hearing them:

• Email features@mycitydeal.com
• Use the "Feedback" button in your dashboard

We review all suggestions weekly.

Bug Reports

If something looks broken:

1. Take a screenshot
2. Note what you were trying to do
3. Email bugs@mycitydeal.com with both

We aim to fix critical issues within 24 hours.

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Thanks for being a MyCityDeal restaurant! We're glad to have you. 🎉